Terms and Conditions

5 Years Competition:

The 5 years competition is running across all of the following social media platforms: Facebook, Twitter, Tumblr and Instagram. You can enter on all platforms giving up to 4 entries per person. Entry is free and made by liking or following the Custom Converse/Custom Converse UK page on the social media platform, you will then need to Share, RT (retweet), Regram or Reblog the main competition post. The competition will run from 12:00pm GMT Saturday 8th October 2016 to 12:00pm GMT Saturday 15th October 2016. Entries made after this time will not be counted.

5 winners will be selected at random and a post will be made to announce the winners by name/username. The post will be made across all social media platforms on Sunday 16th October 2016. The winners will then need to contact Custom Converse via a direct message in order to claim their prize. The 5 prizes are as follows:

1. 1 free pair of Custom Converse

2. £35 Gift card

3. £25 Gift Card

4. £15 Gift Card

5. £5 Gift Card

Each prize can be used on a pair of Custom Converse in any shoe size and from any design already listed on the website. 1st prize is exclusive of p&p charges. Each prize is non-transferable and can be used only once. The prizes have a 1 year expiry date (expires 16/10/2017) and no cash alternatives will be offered. The competition is running worldwide. Prize winners have until the end of the year to come forward and claim their prize. Any prizes left unclaimed by 01/01/2017 will expire automatically.

Custom Converse reserves the right to cancel or amend the competition and these terms and conditions without notice in events outside of our control. Any changes to the competition will be notified to entrants as soon as possible. By entering this competition, an entrant is indicating his/her agreement to have their name/username published in the winning post, and is also agreeing to be bound by these terms and conditions. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network.


General Terms and Conditions

Due to the bespoke nature of Custom Converse we cannot accept returns or offer exchanges on items so it is essential that your sizing is correct.

Payment is needed in full before your order will reach the processing stage. Cancellation of your order, or changes to the details for your order can be made upon request, however cannot be completed if your order is already undergoing customization. We recommend getting in contact to make changes to or cancel your order within 48 hours of order placement.

Orders will either be completed through our Shop page using the secure payment method of PayPal, or through a PayPal invoice sent direct to your email address. If you do not have a PayPal account then you can checkout as a guest, with the optional extra to create an account on completion.

Please note that all items are hand painted and products may vary slightly from the images shown on site. Please also allow 2-3 weeks for your order to be dispatched. The exact time will be dependent on the order waiting list.

UK deliveries will be sent by 1st Class Recorded Delivery and will require a signature on receipt. All international orders will be sent by Royal Mail International Tracked & Signed-For service.

You will be emailed a tracking code for your order. Custom Converse cannot be held responsible for any delays in the delivery of your order. Please get in contact if your order fails to arrive after 25 working days from the dispatch date.

Custom Converse respects your privacy and email addresses will only be used to discuss designs, confirm orders and provide dispatch confirmation.


Swarovski crystal customizations:

We use genuine Swarovski crystals which are made in Austria and considered to be the highest quality product on the market, helping to achieve the best sparkle possible.

Your Swarovski Converse should not be left in over heated areas, such as direct sun light or near radiators, as this can result in the glue softening which can make the crystals slide, and possibly become loose or fall off.

To clean your item simply use a damp cloth to lightly wipe over the crystals. If dirt gets in the gaps we suggest a lightly dampened cotton bud to wipe away any debris. Do NOT pick at the crystals as this will cause them to fall off.

We will include a few spare crystals with each order for you to use to make repairs.